Is your IT support provider keeping your business safe- 5 ways to know
Updated: Mar 21
How well do you know your IT provider and what they are doing in the background to protect and ensure your IT runs smoothly:
Do you know if your IT support provider is keeping your information and your business safe? We at Cinnte Technologies have come up with a 5-point checklist to help you figure this out.
You know that in 2019, any small business needs secure, fast and reliable IT support and IT services to function and to be successful. Because over and over again we are shocked when one of our Engineers does an audit.
Common Problems we see in IT networks that we audit:
In 98% of the computer networks we review, we are finding a number of problems. These include faulty or non-existent backups, poor security, shoddy reporting and flawed systems that are very costly to maintain. These IT systems are usually not aligning with the business operations. We have written before about why we do it better than most other companies, read this piece here.
The 5 top questions you must ask your IT support provider:
We believe that there a few basic important questions you need to ask your IT provider and yourself.
Do they answer their phones “live” and respond to support issues in a guaranteed time frame?
Are they remotely monitoring your network 24-7-365 to keep critical security settings, virus definitions, and security patches up to date?
Do they INSIST on monitoring an offsite as well as an onsite backup, or are they letting you rely on outdated tape backups?
Do they consistently offer new ways to improve your network’s performance, or do they wait until you have a problem?
Do they provide detailed invoices that clearly explain what you are paying for?
These are just five critical questions you need to ask your IT provider. We have came up with a full, detailed list of 16 that you should put to them and you can download this here.
Why regular IT Audits and IT Network checks with an IT provider are important:
We know that you’re busy running your business, so forget to think about the security of your IT network until disaster strikes. What else in your business is more valuable than the data on your network? Just imagine how devastating it would be to lose it! That’s why a regular network check or IT Audit is so important. You can sign up to this for free with us here
We’ll conduct a comprehensive review of your network’s security settings to make sure your data is safe and secure!