Is Your IT Services Provider Holding You Prisoner?
Updated: Mar 21, 2020
Would you know where all your information is stored if your IT Services Provider left you in the lurch?
If your IT Services Provider went away, would you know where all the passwords, data, software licenses and disks, key codes, and other important information were stored? Do you know how to log into your server? Do you know the passwords to all your employee’s workstations?
Do you know where your offsite data is stored and how to access it? Is your network documented so that another IT person could come in and pickup where they left off? If not, your IT Services Provider is holding you prisoner.
Your IT provider is ‘seemingly’ be doing a good job, so you might not mind too much. However, you should STILL have him or her document your network in case they didn’t show up one day for work. We wrote about the importance of having an IT Services provider in recent times, but equally important is having a top notch one. You can also learn more about this here.
If you AREN’T really happy or aren’t sure what they are actually doing in terms of their work and aren’t sure if they are doing a good job, that’s all the more reason you should have this done.
Are you staying with your current IT Services Provider out of convenience or fear?
Occasionally we at Cinnte IT have came across potential new clients who aren’t really 100% happy with their IT guy’s work or what they’re being charged for. Yet they, stay with them out of fear they will lose data, access to to their systems or worse. As one business owner to another, this is NEVER a good reason to stay with your current provider.
How To Know If Your IT Service Provider Is Doing A Good Job
Another reason business owners stay with their current IT Services Provider is simply because they don’t know what good service really IS. Therefore, they lowered their expectations. Over and over again I’m absolutely HORRIFIED by the incompetence and irresponsibility I discover when I audit most business networks.
In 98% of the computer networks I review, I find faulty or non-existent backups, security loopholes, shoddy reporting, and flawed systems. These simply cost more to maintain and don’t align with the operations of the business.
Plus, not a week goes by where we don’t get a ‘crisis call’ from a business owner with a major technical disaster that COULD have been prevented. Why do so many businesses pay for substandard computer support?
Simply because they don’t know how to truly verify that their network IS secure and end up having to take someone at their word.
Here’s a quick quiz to know if your IT guy IS doing a good job. If your technician does not score a “yes” on every point, you could be paying for substandard support:
Do they answer their phones “live” and respond to support issues in one hour or less?
Are they remotely monitoring your network 24-7-365 to keep critical security settings, virus definitions, and security patches up to date?
Do they INSIST on monitoring an offsite as well as an onsite backup, or are they letting you rely on outdated tape backups?
Do they INSIST on doing periodic test restores of your backups to make sure the data is not corrupt and could be restored in the event of a disaster?
Have they provided you with written, network documentation detailing what software licenses you have, critical network passwords, and hardware information, or are they the only person with the “keys to the kingdom?”
Are they consistently (and proactively) offering new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?
Do they provide detailed invoices that clearly explain what you are paying for?
Do they explain what they are doing and answer your questions in terms that you can understand (not geek-speak)?
Do they complete projects on time and on budget, or does every project end up taking longer and costing more than you expected?
Do they offer any guarantees on their services?
Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
Do their technicians maintain current vendor certifications and participate in ongoing training, or do you feel as though they are learning on your dime?
Do they take calls from other clients while working on your network (and on your dime)?
If Your Current IT Guy Failed This Test, I Want to Give You A FREE Network Health Check To Make Things “Right”
If you’re NOT happy with your IT Services Provider (or even if you are) or you have a sneaking suspicion that they aren’t doing the best job possible, then call us in for a second opinion.
At no cost or obligation to you, we’ll come to your office and conduct a network health check to look for problems with your backup, security, speed, and any other problems that could lead to data loss, downtime, and high repair fees.