How to choose the best Small Business IT Support
Small Business owners and decision makers are increasingly discovering how important cost effective small business IT support needs to be for the success of their business. This means that trying to manage IT needs internally in a proactive way that prevents problems is difficult, if not impossible for most small businesses.
Outsourcing your IT needs if you have between 10 and 80 devices makes more economic sense than having a person in-house who actually has another role in the company or paying a salary to one IT guy to work in-house. Neither of these approaches will get your small business the best service or value for IT support. We also wrote about how having the wrong IT company can cost you time and money & how to prevent this here.
However, the difficulty faced by many decision makers and owners in relation to small business IT Support is they can't manage it well themselves, or engaging in a DIY approach. Moreover, they may be with the same IT company for years and not really know what job this IT Guy or IT company is actually doing for them behind the scenes.
While there are all shades of IT providers, IT freelancers and IT companies out there, many of them are not equipped to meet the specific needs of your small business IT Support or give the level of custom IT support that your business will need for minimal to no downtime, no data loss and security of your network.
Consider the following criteria when your choosing a provider for your small business IT Support:
Skills & Experience: Any IT company you choose should have IT Engineers & Consultants who have a minimum of 10 years experience each. Let's face it- choosing rookies may be cheaper but these people are less likely to have encountered & solved the range of IT issues that are out there. They must also have certifications that include ComptiA, Microsoft, VMWare, Ethical Hacker & Cisco. In addition, glowing client references are a must and you should ask for these before signing up with any IT provider.
Fiscal Stability- IT is the heart of your business' success & so you need a well established small business IT support provider. if they've been in business for 5 or more years, then this is a good sign. You should also check how many clients they have and their customer retention rate. At Cinnte, we have over 100 clients who are in an ongoing managed business relationship with us- we're an fit ideal for a for small business who has between 10 & 80 employees. Our retention rate is 96% which we pride ourselves on. Testimonials and references are key to verifying companies are as good as they claim to be. We can provide lots of these & you can read them here.
Service Level Agreement- You should always check the terms of your service level agreement or contract to ensure that certain standards of service are guaranteed or else there will be penalties to the company. An SLA is a contract that outs forward the standards that your IT company should be able to meet. For example, is there a guaranteed response time or support between fixed times.
Choosing the right IT company to give you ongoing small business IT support is critical. If you have any doubts on how good your current IT company is, or you're signing up to a contract with a new IT company or IT guy, you should check their credentials carefully. Always do your research first! If you want to learn more about an IT company can help transform your business & provide stellar small business IT support, contact us today using one of the forms or email us at firstname.lastname@example.org.