9 Things We Do Better
We strive to be the best so our customers can be their best!
1. Guaranteed Response Times
We take ownership of your IT issues and we guarantee a 1-4 hr response to your IT support requests.
2. We offer expert Cloud knowledge and disaster recovery
Our customers sleep peacefully knowing that their backups are constantly monitored, tested and replicated offsite 24/7 and in the event of a flood, fire or theft we promise to get your business back up and running with minimum downtime.
3. No Long-term contracts
We don’t lock you into a contract. You may cancel at any time we simply require 30 days notice.
4. Proactive Monitoring
Our Proactive approach eliminates down time; our remote monitoring software runs 24/7. We scan all your systems and check for viruses, PC’s storage capacity and CPU usage which may impact your PC’s performance. We intercept and repair issues before you or your staff become aware of them.
5. Regular Security Audits & Cyber Security Assessments
We value regular reviews ensuring that what we offer matches our customer requirements. We can assist growing companies plan for expansion through improving the effectiveness of their current technology. Our approach covers all hardware software and valuable staff training to ensure they are aware of cyber security.
6. Guidance on regulations and compliance
We assist you become compliant with relevant legislation such as GDPR, providing you with the essential advice and documentation you require from your IT Service Provider.
7. Non-Techie Language.
We speak your language and avoid using technical jargon. We will also free up your time as we will liaise directly with your third-party software suppliers.
8. 100% Customer focussed
We regularly measure our customers satisfaction levels through surveys and feedback. We do not assume customers are happy, instead we ask you. We believe the success of our business is dependent on our customers experience.
9. Full Transparency
We track all of the time we spend supporting your business and can provide detailed reports on the types of issues we have resolved and how long it took. We also have the ability to give you a full report on all of the information we have on your business including passwords, expiration dates, configurations so you will never be held hostage in the unlikely event your unhappy with our service.
Call us today on 049 436 0080
Not ready to call us just yet?
If so, we’d at least like to give you a copy of our new free guide, “16 Questions to ask before hiring an IT company”. It includes common exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to…